Do you take custom orders?
Yes! We love creating custom pieces. If you have a special request—whether it’s a custom engraving, a unique frame size, or a personalized magnet—reach out to us, and we’ll be happy to discuss your idea!

How can I request a custom order?
You can submit a custom request by contacting us through our website or social media pages. Let us know what you have in mind, and we’ll work with you to bring your idea to life.

How long does it take to process my order?
Since all of our items are handmade, processing times vary. Most orders ship within 5-7 business days, but custom orders may take longer. We will provide an estimated completion time when you place your order.

Do you offer rush orders?
If you need an item sooner, please contact us before placing your order. We’ll do our best to accommodate your timeline when possible.

Do you sell on Etsy?
Yes! Our products are also available on Etsy, though prices may be slightly higher due to Etsy’s fees. If you prefer to order through Etsy, you can find our shop here: Red Five & Co. on Etsy.

Where do you ship to?
Currently, we ship within the United States. If you’re outside the U.S. and are interested in an order, please contact us to see if we can arrange international shipping.

How much is shipping?
Shipping costs vary based on your location and order size. Shipping rates will be calculated at checkout.

Do you accept returns or exchanges?
Because our products are handmade and often customized, we do not accept returns or exchanges unless there is an issue with your order. If your item arrives damaged or incorrect, please contact us within 7 days of delivery, and we’ll make it right.

What if my order arrives damaged?
We take great care in packaging our items, but if your order arrives damaged, please email us with photos of the damage, and we will work on a replacement or refund.

Still have questions? We’re happy to help! Reach out to us via social media or email, and we’ll get back to you as soon as possible.

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